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Senior Data Scientist About Us Commbox is a leading Unified Digital Communication platform serving over 300 customers. We are on a mission to transform customer communication forever, making it easy, natural, and efficient. We empower brands to automate customer engagement using digital channels and popular messaging apps their customers use in their everyday lives (sms, WhatsApp, Messenger, Google…). We redefine customer experience and drive efficiencies across customers’ journey. Our AI-driven technology helps organizations manage millions of customers’ transactions every day across all digital channels using CommBox’s autonomous communication platform. Our innovative automated customer communication software enables companies of all sizes to boost customer satisfaction and business performance. About You We're looking for an experienced and motivated Data Scientist to join our talented team in our journey to shape the future autonomous communication platform. You'll work with our development team in researching and architecting our next generation solution with Generative AI and instruct our engineers how to implement and develop AI into our next generation platform. The ideal candidate should maintain a deep systems background and will use that competence to guide our team towards a well-engineered and innovative AI based solution. What will you be doing? Researching, designing, and implementing Generative AI, machine learning and optimisation solutions to tackle a diverse set of business challenges in the domain of contact centers autonomous Agent communication. Architecting how we will implement and develop Linguistic and NLP AI technologies, performing in-depth analysis of data to uncover trends, discover and test hypotheses. Delivering rapid prototypes and proof of concepts that demonstrate real value. Creating and delivering progress reports, slide decks, proposals, and documentation. Communicating results, technical constraints, and decisions to the business and non-specialists. Qualifications BSc or higher in computer science or a related field. 5+ years of experience in Data Science. Extensive knowledge and practical experience in at least one of the following areas: Linguistic and NLP AI technologies , Generative AI technologies, Machine Learning, GPT Understanding of Machine Learning algorithms such as Linear Regression, Decision Trees, Neural Networks, Collaborative Filtering, etc. Practical experience with high-level programming language like Python, JS and C# Proficiency in database query languages such as SQL Knowledge of Linear Algebra, Probability and Statistics, and Numerical methods Understanding of software development process, Agile approach, and CI/CD

About Us Our next-generation automated customer communication solution enables enterprises to increase customer satisfaction, ROI, and business growth. Using the CommBox platform, companies can automate repetitive tasks while managing customer interactions across multiple channels (website chatbots, messaging, emails, social and more). Commbox’s mission is to pave the way for companies worldwide to become autonomous enterprises, without losing their quintessential human touch. We're looking for people who are passionate about perfecting technology and going above and beyond their imagination. If you're looking to take part in the revolution of automated business solutions, build a career and have a great time while doing it all - CommBox is the perfect place for you! Responsibilities You will work with a team of strong engineers on a mission to build and support reliable services and applications for our global customer base. You will take an active part in the development of strategic components and provide technical leadership to the projects that you are part of. You will help write new webhooks, fully fledged 3rd party integrations, as well as new feature complexities. You will have an ample opportunity to participate in all stages of our engineering lifecycle - from initial research and discovery, quick iteration on promising concepts, solution prototyping, up to deployment, and successful service rollout. You will work with a modern technology stack that is rich and diverse. Including frameworks like .NET Core Framework, Redis, Elastic, REST APIs, Cloud serverless architectures, and client side frameworks such as Typescript, React, CSS3, and HTML5 to a minor degree You will be contributing to shared codebases across the organization. You will have the opportunity to be a force multiplier and coach other engineers in yours and other teams to deliver results. Basic Qualifications: Bachelor’s degree in Computer Science, Engineering or equivalent software development experience 4+ years of professional web development experience in C#, ASP.NET (Core) Experience with web technologies such as RESTful APIs, WEB API, JSON, JWT Experience with relational DB technologies such as MySQL, MSSQL, PostgreSQL, or other RDBMS Strong technical abilities around design, coding, rapid prototyping, unit testing, debugging and quick problem-solving Familiar with secure software design concepts according to OWASP principles and best practices Experience with development tools such as: GitHub, Postman, Kibana, Jira Able to learn new systems quickly, work independently and adapt new methodologies to our service. Demonstrated ability to collaborate with internal and external teams. Preferred Qualifications: Experience with technologies such as AWS Lambda, Python, gRPC, GraphAPI, Kafka, AWS SQS Knowledge and experience with object-oriented design patterns, microserver architecture Startup mentality to move and iterate rapidly, work across disciplines, and focus on delivery A high-quality bar and a drive of continuous improvement; just-enough documentation, unit testing, code reviews, test automation, continuous integration & deployment, and a preference for agile methods.

Our next-generation automated customer communication software enables companies of all sizes to boost customer satisfaction, ROI, and business output. Using CommBox’s software, companies can automate monotonous tasks while managing customer interactions across multiple channels (website chatbots, instant messaging apps, email, social media platforms, and more). Commbox’s mission is to revolutionize how companies worldwide automate their operations without losing the quintessential human touch. We’re looking for people passionate about perfecting technology beyond their imagination. If you want to participate in the revolution of business automation, advance your career, and have a great time doing it – CommBox is the perfect place for you! VP R&D Responsibilities: We are looking for a hands-on R&D Manager experienced in leading development teams in a SaaS environment, who has a 'can-do' approach, is a team player, and is a strategic thinker to lead our development group. You will manage multidisciplinary teams, from infrastructure to AI, dealing with new technologies like Chat GPT, BI, and core App technologies in the multi-channel domain. Your responsibilities will include: Overall authority for creating high-quality software solutions Establish solid, high-quality development processes and methodologies Manage the day-to-day development team's Agile process, release cycle, design reviews, and architecture decisions. Close work with leading stakeholders in the organization Lead the R&D team’s expansion plan and long-term strategy Formulate solutions, guide technical orientation, and regulate quality control standards Control the product development and testing processes Manage QA Automation team Requirements: Managerial experience - at least five years of experience leading an R&D team of at least 30+ employees and over ten years of experience in software development Hands-on experience with Agile coaching development procedures Industry experience from enterprise solution B2B2C and digital channel domain – a major advantage. Solid background experience with C#, JavaScript, and AWS. Experience with delivering high-quality software solutions. A degree in Computer Science or an equivalent - mandatory A people person with leadership skills, positive energies, and excellent interface management skills Execution-driven with a can-do approach and the ability to engage and motivate the team towards a successful delivery. Experience in implementing AI tools in the development process to enhance development speed and product quality – an advantage Experience in the SaaS industry and Agile – mandatory

Commbox is a leading Unified Digital Communication platform serving over 300 customers. We are on a mission to transform customer communication forever, making it easy, natural, and efficient. We empower brands to automate customer engagement using digital channels and popular messaging apps their customers use in their everyday lives (sms, WhatsApp, Messenger, Google…). We redefine customer experience and drive efficiencies across customers’ journey. Our AI-driven technology helps organizations manage millions of customers’ transactions every day across all digital channels using CommBox’s autonomous communication platform. Our innovative automated customer communication software enables companies of all sizes to boost customer satisfaction and business performance. About You We’re looking for a real product leader who is passionate about perfecting technology beyond its imagination and exceeding customers’ expectations. If you’re looking to take part in the revolution of business automation, advance your product career and have a great time while doing it – CommBox is the perfect place for you! What Will you Do Manage the product life cycle from strategic planning to successful roll-out of new solutions and features to production Own and prioritize product roadmap and sprints planning for your area of responsibility Establish, track, and report progress on product metrics and KPIs Work closely with R&D to build the solution and discuss alternatives Collaborate with various teams such as: R&D, finance, marketing, operations, sales, and CS to understand the needs and solve the pains of our customers Define the priorities of the product development process by understanding customers’ needs and the company's vision Engaging with partners and customers to develop synergistic alliances Collect feedback from multiple sources and translate it into a prioritized roadmap Conduct competitive analysis and market research Qualifications 4+ years of experience as a Product Manager in a B2B SaaS company with a proven track record of delivering impactful products - Must Solid technical background in software development and web technologies Experience with AI, LLMs, RAG, automation, and algorithms. Excellent communication and presentation skills – mandatory Proven experience working with design partners and launching new solutions Experience with Agile development and product management processes Excellent verbal and written communication skills both in Hebrew and English UX/UI experience – advantage Multitasker that can shift focus quickly Bachelor's Degree in Business, Computer Science, or a related field – Must

Senior AI Backend developer About Us Our next-generation automated customer communication solution enables enterprises to increase customer satisfaction, ROI, and business growth. Using the CommBox platform, companies can automate repetitive tasks while managing customer interactions across multiple channels (website chatbots, messaging, emails, social and more). Commbox’s mission is to pave the way for companies worldwide to become autonomous enterprises, without losing their quintessential human touch. We're looking for people who are passionate about perfecting technology and going above and beyond their imagination. If you're looking to take part in the revolution of automated business solutions, build a career and have a great time while doing it all - CommBox is the perfect place for you! Responsibilities You will work with a team of strong engineers on a mission to build and support reliable services and applications for our global customer base. You will take an active part in the development of strategic components and provide technical leadership to the projects that you are part of. You will help write new webhooks, fully fledged 3rd party integrations, as well as new feature complexities. You will have an ample opportunity to participate in all stages of our engineering lifecycle - from initial research and discovery, quick iteration on promising concepts, solution prototyping, up to deployment, and successful service rollout. You will work with a modern technology stack that is rich and diverse. Including frameworks like .NET Core Framework, Redis, Elastic, REST APIs, Cloud serverless architectures, Python, and client side frameworks such as Typescript, React, CSS3, and HTML5 to a minor degree You will be contributing to shared codebases across the organization. You will have the opportunity to be a force multiplier and coach other engineers in yours and other teams to deliver results. Basic Qualifications: Bachelor’s degree in Computer Science, Engineering or equivalent software development experience 7-8 years experience as a backend developer. Experience with AI, LLMs, RAG, automation, and algorithms. Experience with professional web development experience in C#, ASP.NET (Core) Experience with web technologies such as RESTful APIs, WEB API, JSON, JWT Experience with relational DB technologies such as MySQL, MSSQL, PostgreSQL, or other RDBMS Strong technical abilities around design, coding, rapid prototyping, unit testing, debugging and quick problem-solving Familiar with secure software design concepts according to OWASP principles and best practices Experience with development tools such as: GitHub, Postman, Kibana, Jira Able to learn new systems quickly, work independently and adapt new methodologies to our service. Demonstrated ability to collaborate with internal and external teams. Preferred Qualifications: Experience as a team leader Experience with technologies such as AWS Lambda, Python, gRPC, GraphAPI, Kafka, AWS SQS Knowledge and experience with object-oriented design patterns, microserver architecture Startup mentality to move and iterate rapidly, work across disciplines, and focus on delivery A high-quality bar and a drive of continuous improvement; just-enough documentation, unit testing, code reviews, test automation, continuous integration & deployment, and a preference for agile methods.

Our next-generation automated customer communication software enables companies of all sizes to boost customer satisfaction, ROI, and business output. Using CommBox’s software, companies can automate monotonous tasks while managing customer interactions across multiple channels (website chatbots, instant messaging apps, email, social media platforms, and more). Commbox’s mission is to revolutionize the way companies worldwide automate their operations, without losing the quintessential human touch. We’re looking for people who are passionate about perfecting technology beyond their imagination. If you’re looking to take part in the revolution of business automation, advance your career and have a great time while doing it – CommBox is the perfect place for you! Responsibilities: Installation, integration and troubleshooting customized solutions for customer needs Implement and manage the company’s CI/CD pipelines Manage various Amazon Web Services environments across multiple accounts Handle technical challenges like performance, scale, security, and provide root cause analysis for production incidents Provide DevOps solutions to complex architecture challenges Maintain awareness of best industry practices regarding CloudOps, fast deployment, security considerations and monitoring tools Own team delivery, lead both technical and project aspects Manage all aspects of the team, including coaching and mentoring. Establish values such as collaboration, communication, service consciousness, and motivation. Collaborate with the R&D team leads and directors to optimize service performance, deployment, reliability, failover, and scale. Oversee the team’s deliverables, design, and architecture. Job Requirements: 2+ years managerial experience as a DevOps/SRE/Platform engineering manager 4+ years experience in AWS solutions (EC2, RDS, VPC, S3, Lambda, Cloudfront) Experience with both Windows and Linux-based systems, an understanding of system performance areas and security Hands-on experience with scripting languages (such as: Bash/Python) Experience with source code management and infrastructure automation tools - Github, Jenkins, Ansible Experience working with version control systems (GitHub) and GitOps flows Experience with managing and troubleshooting on-premises, cloud and hybrid web environments Experience with database management (Redis, MySQL, ElasticSearch/Opensearch) Experience with Docker and container orchestration frameworks Advantage: Experience with MYSQL, ELK, Redis, IIS, and Directory Services Experience with Kubernetes, Cloudformation, Terraform, NewRelic Knowledge of infrastructure as code and familiarity with DevOps cultural principles